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At Detailing Insiders, we are committed to ensuring transparency and customer satisfaction for every purchase — whether it’s a digital article or a physical product delivered through our logistics partners such as Shiprocket.
Please read this policy carefully before placing an order.
For Physical Products (Delivered via Shiprocket):
Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever comes first.
Once an order is shipped, it cannot be cancelled.
To request a cancellation, email us at info@detailinginsiders.com with your order number and registered contact details.
Approved cancellations will be refunded to the original payment method within 7–10 business days.
For Digital Articles / Downloads:
Digital products are delivered instantly after purchase.
Once the content is accessed or downloaded, cancellations are not permitted.
Orders can only be cancelled before payment confirmation.
Returns are accepted only in case of damaged, defective, or incorrect items.
Customers must inform us within 48 hours of delivery by emailing info@detailinginsiders.com with clear photos and order details.
Returned items must be unused, unwashed, and in their original packaging.
Upon inspection and approval, a replacement or store credit will be issued within 7–10 working days.
Eligible refunds (for cancellations or verified issues) will be processed to the original payment source within 7–10 business days.
Shipping, COD, and convenience charges (if applicable) are non-refundable.
For prepaid cancellations made before dispatch, a full refund will be issued automatically.
For digital articles, refunds are applicable only in case of duplicate payments or technical errors resulting in non-delivery.
The following items are not eligible for return or refund:
Customized or personalized products
Used or damaged items (not due to transit issues)
Digital articles or content that have been accessed or downloaded
Clearance or sale items
For any cancellation, return, or refund queries, please reach out to:
📧 info@detailinginsiders.com
🌐 https://detailinginsiders.com/
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